What’s the difference between an investment and an expense? The difference is simple: one will start paying you back, and the other is a drain on your resources. A Bottom-Line Distinction Viewing all spending as investments instead of expenses will help guide better decisions. Say you need a new copier. Do you need it to […]
What do Bill Gates, Steve Jobs, Ursula Burns, Tony Adams, and Andrea Jung have in common? All are successful CEOs. All are heads of profitable, respected companies. –And believe it or not, they all got their start as interns. If a business is questioning whether or not interns add value, consider this: would you have […]
Running a business is like rowing a boat upstream. Once you stop rowing, you start to slip backwards. When the company is growing, owners have to be rowing furiously to get the next deal, to sign the next contract, to hire the next A player. If they let go of their focus on the future, […]
Let’s say you have a sales manager who says to one of his people: “You’ve got to make 25 calls a day to be successful. You have to turn out 16 proposals and make 15 client calls per week to hit your quota.” That manager cares about the tasks, not the outcome, and he wants […]
When I was in my 20s, I became a sales manager. Everyone who worked for me was far older – one guy was in his 60s. Which doesn’t seem as old now as it did then.
Rebranding can help companies recover from crisis, keep up with changing consumer tastes and needs, remain relevant, or embrace a “new and improved” identity. When done well, rebranding sends a powerful message to consumers, reenergizes the workforce, and effects positive change.
Why do people wake up in the morning, fix their coffee, and go to their jobs? Maybe they’re passionate about their work; maybe they believe in what they’re doing; maybe they’re learning and developing before moving on to new opportunities. But likely, they have to pay their mortgage, put their kids through college, and save […]
When I was an Army officer, there were three things that you had to make sure you never screwed up for your soldiers: their pay, their food, and their mail. Why? It was, as they say, the very least you could do for them. As an employer, what do you absolutely have to get right […]
Two can keep a secret if one of them is dead. That old saying predates YouTube, Facebook, and Twitter: Today, two can keep a secret if one is dead, and the other hasn’t been caught on a Smartphone video.
When you’re operating under high-pressure, small erroneous details become nightmares. Late reports, print errors, and customer problems might feel like the end of the world. In these situations, every move matters – and that includes your reactions to these slip-ups, mistakes, and problems.
According to a recent feature at Forbes.com, sixty-four percent of American employees report that they have been excluded from decisions, projects, and work activities by their supervisors or management teams.* Not surprisingly, the Ethics Resource Center (ERC) finds that this behavior is far more prevalent in organizations with a “weak” ethical culture and low levels […]
Every workplace has drama kings or queens, people who are likely to hold meetings hostage with tears, or sabotage initiatives because no one wants to deal with another of their tantrums. They do more than drain the collective energy of their teams and organizations; they draw on their resources as well, costing billions in lost […]
As we move into 2014, it’s time to take a hard look at our organizations and how we can improve our leadership. Here are the top five New Year’s resolutions that CEOs and key managers should implement to make dramatic changes that will yield positive results:
Workplace conflict is like fat in your diet. You need to increase the good and eliminate the bad. How can leaders tell the difference between conflict that advances initiatives and achieves a purpose, and that which erodes the health and productivity of the company?
Apple and Google surpassed Microsoft. Why? Microsoft didn’t necessarily lack knowledgeable staff or technological capability: Microsoft invented the first tablet a decade ago. They brought sci-fi to life: OmniTouch, Gaze Control, muscle-controlled computers. It’s mind-boggling. Equally intriguing is why, with this level of creativity and invention, the company stagnates. Blame culture. Infighting, “stack ranking,” fiefdoms, […]
How does the US Army persuade Rangers to endure the hottest, coldest, wettest or driest conditions on earth? How do they convince them to tolerate hours of inactivity interlaced with minutes of heart-racing action; or to sacrifice time with their families? And how do they get them to feel honored to do so? It’s not […]
“You absolutely must have the discipline not to hire until you find the right people.” – Jim Collins People are our greatest asset. We hear it all the time, but it’s not entirely true. The right people are our greatest. The wrong people drain our resources, time, and the morale and patience of everyone in […]
Years ago, when I was working for a CEO, I made a dumb mistake. No excuses; it was just stupid. Most mistakes are. The CEO pulled me into his office and sat me down. He didn’t yell; he didn’t threaten to fire me or cut my pay. Instead, he told me how disappointed he was […]
I don’t like your attitude. You’ve got an attitude problem. You need an attitude adjustment. Stop! Your people’s attitudes are of no business of yours. Their attitude – who cares? Attitude is not a tangible item; it’s internal feelings and thoughts. When we say, “This person has a bad attitude,” that’s not what we mean at […]
Donald Gogel, president and CEO of Clayton, Dubilier & Rice, once said of EAs, “A spectacular executive assistant can defy the laws of the physical world. She [or he] can see around corners.” There is no overstating the value of a skilled EA or the return CEOs will see on this investment. If they choose the right […]