Let’s say you have a sales manager who says to one of his people: “You’ve got to make 25 calls a day to be successful. You have to turn out 16 proposals and make 15 client calls per week to hit your quota.” That manager cares about the tasks, not the outcome, and he wants […]
Every workplace has drama kings or queens, people who are likely to hold meetings hostage with tears, or sabotage initiatives because no one wants to deal with another of their tantrums. They do more than drain the collective energy of their teams and organizations; they draw on their resources as well, costing billions in lost […]
Conflict is a precondition for innovation. Conflict-free workplaces just don’t exist, nor should they. Good CEOs and leaders need to embrace, encourage and generate more conflict if they want creative, dynamic cultures.
Industrialist and philanthropist Andrew Carnegie suggested that his epitaph read, “Here lays a man who knew how to enlist in his service better men than himself.” If Carnegie wasn’t a financial genius, he found someone (Charles Schwab) who was. If he was too conciliatory, he chose an operations manager (Henry Frick) who was not.
I don’t like your attitude. You’ve got an attitude problem. You need an attitude adjustment. Stop! Your people’s attitudes are of no business of yours. Their attitude – who cares? Attitude is not a tangible item; it’s internal feelings and thoughts. When we say, “This person has a bad attitude,” that’s not what we mean at […]
Most of us accept the concept that we improve our performance by being challenged. When people around us challenge us, most of us will rise to the challenge. We perform better, strive harder, and achieve greater things. But did you know that we also improve and become better when we challenge others? Here is a […]
Einstein defined insanity as doing the same thing over and over again and expecting different results. But in business, insanity goes a step further. In business, insanity is doing the same thing over and over again, expecting different results, and then making it a standard operating procedure for everyone to follow. One of the easiest […]
I am often asked by CEOs about how to handle employees who don’t seem to care. These employees come in late to work, take excessive time off, and don’t always get along with their fellow employees. Sometimes, it’s even higher up (management team members). Obviously, you can threaten them with reprimands or termination, but different […]
Years ago, when I was a young salesman, I sold commercial loan software to major financial institutions. I was calling on a department in a very large bank, attempting to convince a department manager that my software program would make his loan processing operation more efficient and less costly. As part of my pitch, I […]