Can you teach old dogs new tricks? Yes and no. You heard it here first! In any organization, there are entrenched employees. After working in the same job for years, they have what I call “institutional memory.” How can you tell? They say things like, “This is how we’ve always done it here.” “This is […]
Why do people wake up in the morning, fix their coffee, and go to their jobs? Maybe they’re passionate about their work; maybe they believe in what they’re doing; maybe they’re learning and developing before moving on to new opportunities. But likely, they have to pay their mortgage, put their kids through college, and save […]
When I was an Army officer, there were three things that you had to make sure you never screwed up for your soldiers: their pay, their food, and their mail. Why? It was, as they say, the very least you could do for them. As an employer, what do you absolutely have to get right […]
When you’re operating under high-pressure, small erroneous details become nightmares. Late reports, print errors, and customer problems might feel like the end of the world. In these situations, every move matters – and that includes your reactions to these slip-ups, mistakes, and problems.
According to a recent feature at Forbes.com, sixty-four percent of American employees report that they have been excluded from decisions, projects, and work activities by their supervisors or management teams.* Not surprisingly, the Ethics Resource Center (ERC) finds that this behavior is far more prevalent in organizations with a “weak” ethical culture and low levels […]
As CEOs and managers, a large portion of our day is taken up dealing with people. When it comes to resolving conflict in the workplace – which is not always a bad thing – I find a useful strategy to take is to stop making statements and start asking questions.
The path to the C-suite is there for both men and women. It’s just that for women the path can often feel like a mess of potholes, detours, poor signage, downed trees and tolls. Dr. Linda Brodsky, founder of Women MD Resources, says that workplace bias manifests in a variety of ways: “It’s how many […]
For every Ursula Burns, Indra Nooyi, Rosalind Brewer, and Mary Erdoes who makes it to the top of the corporate ladder, there are thousands of women struggling with the climb. In some corporate environments, women still carry the weight of traditional expectations, contradictions, and stereotypes. Executive coaching can be a valuable support system for some […]
Apple and Google surpassed Microsoft. Why? Microsoft didn’t necessarily lack knowledgeable staff or technological capability: Microsoft invented the first tablet a decade ago. They brought sci-fi to life: OmniTouch, Gaze Control, muscle-controlled computers. It’s mind-boggling. Equally intriguing is why, with this level of creativity and invention, the company stagnates. Blame culture. Infighting, “stack ranking,” fiefdoms, […]
How does the US Army persuade Rangers to endure the hottest, coldest, wettest or driest conditions on earth? How do they convince them to tolerate hours of inactivity interlaced with minutes of heart-racing action; or to sacrifice time with their families? And how do they get them to feel honored to do so? It’s not […]
I once knew a CEO that kept a gong in his board room. Whenever one of his people did something extraordinary or had a success, everyone would gather around and the man or woman of the hour would ring the gong. Everyone applauded; they might have cake or a drink, but the gong is what […]
Enough about you, let’s talk about me for a while. Every company has an elevator pitch, a quick, pithy 30-second summary of who you are and what you do.
Becoming a mentor is one of the best things you can do for other people – and for yourself. When one person who is seeking guidance and support connects with someone who has experience and insight to offer, the relationship that develops can become a source of inspiration for each. As a CEO, you’ve likely […]
We throw the word “trust” around a lot, but most of us don’t really have a solid grasp on what “trust” means. We tend to think that trusting someone means we can count on them, or that they are honest. But it actually goes farther than that. A good definition is: a firm belief in […]
As managers, and more so as leaders, we struggle with the notion that obedient employees will make our lives easier. No hassle, no pushback, and no complaints. Oh, if it were only so! The truth is that engaged employees are far superior to obedient employees, in almost every way. I recently read a great article […]
Longevity is not necessarily an indicator of an employee’s worth. As Martin Luther King, Jr. said, “The quality, not the longevity, of one’s life [and work!] is what is important.”
An axiom is a statement or proposition that can be accepted as true without the need for proof. I have six axioms that I believe in and have witnessed over the years, and they no longer require any proof to me. They are: You deserve the employees you hire (and keep) If it can’t be […]
What do you do if one of your key people resigns, retires, or dies? It happens all the time…people leave, no matter how important they are to your organization. Believe it or not, employees are more concerned with their own welfare than they are with yours. So they leave, usually when you least expect it […]
Do you know who the winners and losers are on your management team? Sometimes it’s hard to tell. But there is one obvious way to identify your winners and losers. All you have to know is who wants the ball? In the 2000 movie, “The Replacements,” a film about a group of less-than-professional substitute players […]
I am amazed at how many times I hear a CEO or other C-level executive claim how much they hate “suck-ups” and “ass kissers,” yet see them reward that exact behavior. EVERYONE says they hate these kinds of employees, but they are embraced and treated as favorites. How can we say one thing, yet do […]